Customer Support Representative (Event Attendee Support) - PHP 28K + PHP 10K Signing Bonus

Join SVC PH Inc. as a Customer Support Representative (CSR) specializing in Event Attendee Support and play a pivotal role in delivering exceptional service to event participants. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, you'll be the first point of contact for attendees, ensuring their experience is seamless and memorable. With a focus on hospitality and customer satisfaction, you'll leverage your communication skills to resolve queries, provide information, and create a positive impression. This role offers a unique opportunity to work in a dynamic environment, contributing to the success of various events and festivals. With a competitive salary of Rp 28,000,000 per bulan, including a Rp 10,000,000 signing bonus, you'll have the chance to grow within a reputable company.

At SVC PH Inc., we are committed to fostering a culture of excellence and innovation. As a CSR, you will be part of a team dedicated to delivering top-notch service, ensuring that every attendee feels valued and well-supported. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating lasting impressions. With opportunities for professional development and career growth, you'll have the chance to make a significant impact on the events industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to event attendees via phone, email, and in-person interactions
• Resolve customer inquiries and complaints promptly and professionally
• Assist with event check-in and check-out processes to ensure a smooth experience for attendees
• Collaborate with event staff to coordinate and manage attendee needs
• Maintain accurate records of customer interactions and event details using CRM systems
• Promote event offerings and services to enhance attendee satisfaction
• Participate in team meetings and training sessions to improve service standards
• Adhere to company policies and procedures to ensure compliance and consistency

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field
• Strong communication skills, both written and verbal
• Excellent problem-solving and conflict resolution abilities
• Proficiency in using CRM software such as Salesforce or HubSpot
• Ability to work well under pressure in a fast-paced environment
• Familiarity with event management and hospitality industry best practices
• Bachelor's degree in Business Administration, Hospitality, or a related field (preferred but not required)
• Fluent in English and Indonesian, with excellent language skills

🛠️ Keahlian

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